Diversity, Equity & Inclusion

We also seek the top talent from within our own ranks. Through leadership and training opportunities, we seek to ensure diversity of backgrounds and perspectives, inclusive of race, ethnicity and gender, in our leadership.

Read more about Pinnacle's DEI work in 2023.

Read our Corporate Social Responsibility Report for the latest results of our DEI efforts.

Our workplace is inclusive.

• Our Diversity and Inclusion Policy describes our commitment to creating a great workplace for all.
• Our values call us to treat everyone fairly with mutual respect.
• We offer safe, accepting and accessible physical work spaces.
• Balance is one of our values, and we expect associates to have strong work/life balance.
• We offer flexible work practices and policies to support associates and their changing needs. For example, we offer 100% paid benefits for new parents (mothers, fathers and adoptive) in addition to our overall family leave practices.

Our culture is inclusive.

• We ensure all associates share our values of integrity, partnership, fairness, learning, balance, results and discipline. Each associate receives an annual values assessment as part of their performance review.
• Each market has a culture club – a group of people who are responsible for understanding cultural challenges and opportunities. These groups create a spirit of inclusiveness and closeness among associates.
• We promote a culture where associates get to know one another on a personal basis through book clubs, peer meetings and social activities.
• We conduct listening sessions and work environment surveys to ensure everyone’s voice is heard. We share the results with a high level of transparency and responsiveness.
• We ask leaders to ensure they receive feedback regularly so they can be responsive to challenges and changing needs.

Our hiring model is inclusive.

• Pinnacle is an equal opportunity employer based on experience, ability, performance, and potential. 
• We engage in outreach efforts to minority, veteran, and other diverse organizations to create and foster diverse applicant pools.
• We ensure potential new hires share our values and will fit well in a diverse and inclusive organization.
• We are committed to just wages and have consistently led the way in the banking industry for employee compensation. We recently raised our minimum wage to $15 per hour.
• We carefully monitor our compensation practices to ensure fairness and develop strategies to resolve any identified gaps.
• Every manager completes the required training on our hiring practices.

Our work with clients is inclusive.

• Our offices are designed to be a welcoming environment that reflects our community.
• Our associates receive annual training in order to ensure all clients and prospects are treated fairly in business decisions – credit and loan approvals, rates, and other needs.
• We are an equal housing lender and committed to fair, equitable, and responsible lending.
• We intentionally work to engage diverse business groups in order to meet their financial needs – chambers of commerce, minority, and female business groups.

Our community investment is inclusive.

• We invest in diverse communities with a focus on creating more equity in areas where it is lacking to improve quality of life. We focus our efforts in four major categories – health and human services, education, economic development, DEI and the arts.
• Within economic development, affordable housing is top investment priority by providing financial aid, affordable lending, down payment matching, counseling, and direct volunteer service.
• Community investment and volunteer service are associate-driven, with budgeting and projects set according to the passions of our people.
• Each year we support hundreds of nonprofit organizations as a direct result of requests from our associates and clients.